Full resume and portfolio available upon request.
Business Analysis
Conduct vision preparation, requirements analysis, business process modeling, and metrics definition. Design and document new systems using Use Cases, User Stories, standard requirements, and prototyping. Work with clients to determine how final software solutions will achieve the desired business goals.
Project Leadership
Serve as main liaison between key client personnel and technical team members. Guide clients to understand and complete client obligations during deployments. Prioritize and manage enhancement requests.
Data Analysis
Evaluate data for completeness, correctness, consistency, reliability, and usability for analytics. Provide weekly, monthly, and on-demand reporting for data owners.
Software Training
Design, develop, deliver, and maintain classroom and one-on-one training programs to all levels of employees. Coordinate training schedules and trainers for large and small software deployments.
Technical Documentation
Develop and document IT policies and procedures. Serve as lead proposal coordinator and writer for IT sales. Interpret guidelines and specific client requirements to meet technical design and solution documentation.
Blogger
Write and edit content for memoir, retail, and lifestyle blogs. Developing a new cozy mystery blog.
Hobby Writer
Third Place Shelby County (Indiana) Reads Essay Contest-October 2019
Author of “The Haunted Canal Town” published in 2019 Halloween Short Story Challenge-An Anthology of All Things Halloween
Accolades
Awarded several employee excellence awards.
Education
Bachelor of Science, Business Management and Administration